Help Desk

At LTS we know that some of our business customers may require access to technical support 24 hours a day, 7 days a week, 365 days a year. The nature of your business demands it and we’re ready to assist with our 24/7 help desk services.

With our help desk services you get a single point of contact for all your computer hardware and software questions and troubleshooting needs. Our professional, dedicated technicians can often diagnose and remedy issues remotely. Along with the knowledge and skills needed to keep your IT systems running smoothly at all times, our help desk staff is friendly, courteous and dedicated to your immediate needs. Our commitment to quality service starts from the moment we answer your call to resolution of your problem.

LTS’s help desk services include:

  • 24/7/365 coverage
  • Support by certified technicians
  • Toll-free phone lines
  • Escalation procedures
  • Call tracking through to resolution
  • Workstation hardware support
  • Operating system support
  • Core application software support
  • Email client support
  • Microsoft Office Standard Suite support
  • Call activity reporting

Get the technical support you need whenever you need it with LTS’s help desk services. Call us today for complete 360 degree coverage solutions.